Answered By: Clare Withers
Last Updated: May 30, 2017     Views: 15

We've found that some extensions on Chrome can cause constant refreshing of the screen when viewing a book's Detail Page, causing the screen to sort of jump or twitch.  And it may relate to not being able to successfully download an ebook.  We are currently investigating downloading issues.

One extension in particular is:  Acano, which is for platform-enabled audio and video meetings, screen sharing and chat.

If you are experiencing the problem described above, and you have this extension (you may not know if you have it without checking), please try disabling the extension.

For Chrome, go to 3 vertical dots in upper corner of navigation bar

Choose Settings

Choose Extensions

Disable Mendeley extension

If you don't have Acano, but you are experiencing the problem, you can try disabling all of your Chrome extensions, or disabling them one-by-one to see which might be causing the problem.

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