Answered By: Anne Koenig
Last Updated: May 30, 2017     Views: 37

If you are having trouble viewing a PDF of an ebook, try some of the troubleshooting tips below:

1) If you are off-campus, make sure that you are logged in via EZProxy. 

EZProxy instructions

2) Try using a different browser.  For example, if you are using Firefox, try Internet Explorer or Google Chrome, or vice versa.

3) If the book is available in epub format, try viewing that version.

4) There are several ebook vendors. For more troubleshooting information specific to the ebook collection you need, identify the vendor and see one of the links below.

ProQuest Ebook Central (formerly Ebrary) troubleshooting guide

EBSCO ebook FAQs

ScienceDirect browser requirements

ACLS Humanities ebook help pages

If you are still not able to access what you need, please write to Ask Us to report the problem and receive additional help.



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