Article requests are filled Monday - Friday from 9:00am - 5:00pm. If you requested an article on Friday after 2:00pm, or over the weekend, it won't arrive in your email until sometime on Monday. Otherwise, it should take about 24 hours or less for you to receive it in your email. If more than 24 hours have passed, please email Storage and we will email you back with a response, or with the article. Sometimes, submitting an incorrect citation may slow down the process.